A Facebook post about an allegedly awful experience at the Corwin Ford Reno dealership trying to get a 2012 Ford Edge repaired there in July has led to a stream of other locals sharing their own ordeals at that location.
We contacted Corwin Ford Reno concerning these latest allegations but have not received a response as of this writing.
The dealership’s Yelp has a 2.1 score from 327 reviews, while a Corwin Ford post on the Reno subreddit from two years ago complaining about their services got many complaints added to the original post as well.
The most recent Facebook post was titled “Jay Rosas is feeling angry at Corwin Ford Reno.”
“My wife explained that she had contacted you to put a warning out there to steer clear of Corwin Ford,” Rosas wrote to us in a follow up message while the couple sent us part of the bill they received and text message communications. “My whole ordeal was that I took in our only vehicle that her and I share for going to work and taking her to dialysis,” he wrote.
He says the car overheated on July 22nd, which is when he decided to drop off his vehicle at the dealership on S. Virginia Street.
“I was thinking to myself: it’s Ford they will find what is making my car overheat and yes I know I’ll have to be a little more to get it fixed but at least it will be done right because it’s a Ford dealership,” he explained in a message to Our Town Reno.
However, he says it just went from bad to worse. He got a link he says after several days with an estimate for a little over $7000 in total “for breaks, windshield wipers, water pump replacement and a new set of spark plugs.”
He says he only agreed to the spark plugs “because I trusted that they knew what they were taking about” and the water pump replacement “for $4400 on a 2012 Ford Edge the total with tax came out to $6300.”
The dealership then texted they had to add a $275 part “which is the front timing cover it is cracked and would leak inf put back on the part [sic] will be here tomorrow,” before adding the next day after he asked for updates “we have an oil leak after repairs.”
He says “if the timing cover was cracked it would have leaked fluids all over my driveway.”
He says they finally admitted to the mechanic breaking the part, which we couldn’t confirm with Corwin Ford directly, and then he says “they called me to let me know that my car was ready.” A text from July 31st he shared with us indicates “your vehicle is done and ready to pick up.”
The next day though, after he took his wife to dialysis he wrote “after she was done the car felt shaky and then my car began to make a ding noise warning me that the car was over heating.” He alleges the car was also starting to lose its coolant.
“I was stuck in traffic so it reached to the highest temperature which is bad because it could torque or even kill your engine. I was mad because I imagined what if it was my wife driving alone to her appointment and it cause[d] an accident. I ended up taking it in last Sunday so they can fix the problem, come Tuesday they quoted me for another $800 for a faulty part, the radiator fan,” he wrote in his follow up message.
After an argument at the dealership, he says he left with an unusable car. He says he is sharing this story for more community awareness.
“I drove the defective car back home due to the fact that they did not diagnose it properly still over heating so we have basically a non usable car sitting on our driveway because they wanted to service it for another part,” he wrote.
Comments on the original Facebook post were supportive of Rosas, including many others saying they had bad experiences there and were also now steering clear of the dealership.
We will update this story if we get a comment back from Corwin Ford Reno.